At Cortex Energy Net, we know privacy matters. You're trusting us with your data when you use our financial analysis platform, and that's not something we take lightly. This policy explains what we collect, why we need it, and what we do with it.
We operate in Vietnam and follow local data protection regulations. But honestly? We'd treat your information carefully regardless of what the law says. It's just the right way to do business.
Information We Collect
Let's be direct about what we gather. When you sign up or use our services, we collect a few different types of information.
Personal Identification Data
The basics you'd expect: your name, email address, phone number, and company details if you're signing up on behalf of an organization. We need this to create your account and communicate with you about our services.
Financial Analysis Data
This is where it gets more specific to what we do. When you use our platform to analyze financial data, we process the information you upload or input. This might include transaction records, budget figures, or performance metrics. We only access this data to provide the analysis you requested.
Technical Information
Like most websites, we collect technical data automatically. Your IP address, browser type, device information, and how you interact with our platform. This helps us improve performance and fix issues before they become problems.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Active account + 3 years |
| Financial Analysis Data | Providing analysis results | 90 days after analysis completion |
| Technical Logs | Security and performance monitoring | 12 months |
| Communication Records | Support and service improvement | 2 years from last contact |
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather has a specific purpose.
- Delivering the financial analysis services you requested
- Maintaining and improving our platform's performance
- Responding to your questions and support requests
- Sending updates about your account or services (no random marketing unless you opt in)
- Meeting legal obligations under Vietnamese law
- Detecting and preventing fraud or security issues
We don't sell your data. Period. That's not our business model and it never will be.
Data Storage and Security
Your data lives on secure servers located in Vietnam. We use industry-standard encryption both when data travels to and from your device and when it's stored on our servers.
Our team follows strict access protocols. Not everyone who works at Cortex Energy Net can access user data – only specific team members who need it to do their jobs, and they're trained on proper data handling.
We conduct regular security audits and penetration testing. In early 2025, we upgraded our encryption protocols to stay ahead of emerging threats. Security isn't a one-time thing – it's an ongoing commitment.
That said, no system is 100% bulletproof. We do everything reasonable to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you within 72 hours as required by Vietnamese data protection regulations.
Sharing Your Information
We keep your data to ourselves with a few specific exceptions:
Service Providers
We work with trusted third parties who help us operate our platform – cloud hosting providers, email services, and payment processors. These companies only get access to the data they need to perform their specific services, and they're bound by confidentiality agreements.
Legal Requirements
Sometimes we're legally required to share information with Vietnamese authorities. This might happen if there's a court order, regulatory investigation, or legitimate law enforcement request. We'll always verify the legal basis before sharing anything.
Business Transfers
If Cortex Energy Net is acquired or merges with another company, your data would transfer as part of that transaction. You'd be notified beforehand, and the new entity would need to honor this privacy policy.
We don't share data with advertisers, data brokers, or anyone looking to use your information for their own purposes.
Your Rights and Choices
This is your data, and Vietnamese law gives you specific rights regarding how it's handled.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it within 30 days in a readable electronic format.
Correct or Update Information
Notice something wrong in your account details? You can update most information directly in your account settings. For other corrections, just email us at help@cortexenergynet.com.
Delete Your Data
You can request deletion of your account and associated data at any time. We'll process this within 15 business days. Some information might be retained for legal compliance purposes, but we'll explain exactly what and why.
Object to Processing
If you believe we're processing your data inappropriately, you have the right to object. We'll either stop processing or explain why we need to continue based on legal obligations or legitimate interests.
Data Portability
Want to take your data elsewhere? We'll provide your information in a machine-readable format that you can transfer to another service provider.
To exercise any of these rights, contact us using the information at the bottom of this page. We'll verify your identity first (to protect your data from unauthorized access), then process your request.
Cookies and Tracking
We use cookies to keep our platform functional and to understand how people use it. Here's what that means in practice:
Essential Cookies
These keep you logged in and make sure the platform works properly. You can't opt out of these if you want to use our services – they're necessary for basic functionality.
Analytics Cookies
We track how visitors interact with our site to identify problems and improve user experience. This data is anonymized and aggregated – we're looking at patterns, not individual behavior.
You can control cookie preferences through your browser settings, though disabling certain cookies might affect how our platform works for you.
International Data Transfers
Your data stays within Vietnam in most cases. If we ever need to transfer information internationally (say, to a cloud backup provider in another country), we'll ensure adequate protection through standard contractual clauses or other approved mechanisms.
We won't transfer data to countries without adequate data protection standards unless legally required or with your explicit consent.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.
Changes to This Policy
We update this policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll notify active users via email at least 30 days before the new policy takes effect.
The "Last Updated" date at the top shows when we last modified this document. We recommend checking back periodically, especially if you haven't used our services in a while.
Complaints and Disputes
If you're unhappy with how we've handled your data, please contact us first. We'll investigate and respond within 30 days.
If you're still not satisfied, you have the right to file a complaint with Vietnam's data protection authority. We'll provide contact information for the relevant regulatory body upon request.
Questions About Privacy?
We're here to answer questions about how we handle your information.